FAQ

RETURN/ EXCHANGE POLICY

Items marked final sale cannot be returned. A Return Authorization must be requested within 14 days of the order delivery date for a refund or exchange. After 14 days, a store credit will be issued. The item(s) must not be worn, altered or washed and be accompanied by original tags. All returns must be authorized by us prior to the return. Shipping fees are not refundable.The balance will be refunded in the way that the purchase was made.  

Please contact us by email  thinkiridium@gmail.com or phone 312 775 2456  to make a Return Authorization request.

Shipping A Return?

Returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without Authorization or that do not comply with the above may be denied our discretion.

Please return the item to

Iridium,108 N. State St. Suite 232, Chicago IL., 60602

Please place a note in the package with your order # and let us know if you would like a refund or exchange it to another size. All returns and exchanges should be done within 14 days of getting the item.

All Sale items are final sale. You may only exchange sale items for a different size.

USA RETRUNS

Returns from the U.S. should be shipped via the United States Postal Service (USPS) with tracking and Insurance.

INTERNATIONAL RETURNS

All returned items should be declared as a “Return of American Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees. All items should include tracking and Insurance.